Returns

We want you to love wearing Suits You, but if something isn’t right, you have 14 days from delivery to return it.

Before you return

We can accept your piece if it hasn’t been worn outside of trying it on, all Suits You tags are still attached, the “If you remove me I can’t be returned” ribbon is still sealed in place, and it’s back in its original packaging.

We can’t accept items that have:

  • Makeup, fake tan, deodorant or perfume marks
  • Body odour, smoke or other smells
  • Stains, pulls, tears or other damage
  • Been washed, dry cleaned or altered
  • Had their tags removed
  • A broken or removed “If you remove me I can’t be returned” ribbon

Anything that doesn’t meet these conditions will be posted back to you at your cost.

Start your return

Email hello@suitsyouthelabel.com with:

  • Your order number
  • The piece and size you’re returning
  • Your mobile number

We’ll reply within 2 working days with everything you need.

Where your return goes

United Kingdom & Europe

UK delivery and returns launch at the end of November.

To return an item, please contact us for our UK returns address. Customers are responsible for arranging and covering the cost of return postage.

We recommend using a tracked delivery service, as returned items remain your responsibility until they reach us.

UAE & GCC

Let us know a good day and time and we’ll book a courier to collect from your door. AED 20 is deducted from your refund to cover collection.

Everywhere else: We’ll send you our UK returns address. You arrange and pay for tracked postage. Mark the parcel “Returned goods” to avoid customs charges. Duties and import taxes paid on your original order can’t be refunded.

Your refund

Once your return is received and approved, your refund will go back to your original payment method and usually takes 5–10 business days to show, depending on your bank. Store credit is also available if you prefer.

Outside the UAE, customers are responsible for arranging and paying for return postage. Original delivery charges are non refundable, except where required by applicable consumer law.

Need a different size?

Send your piece back as a return and place a new order for the size you need. This is the quickest way to get the right fit while stock lasts.

Something wrong with your order?

If your piece arrives damaged, faulty or isn’t what you ordered, email us within 48 hours with a photo. We’ll replace or refund it at no cost to you.

Not returnable

Gift cards.

Your legal rights

UK and EU customers can cancel an online order within 14 days of delivery for any reason, then have a further 14 days to return it. This doesn’t affect your statutory rights.

Questions? Email hello@suitsyouthelabel.com