Privacy Policy
Privacy Policy
At Suits You The Label, we respect your privacy and are committed to protecting your personal information.
Suits You The Label is a company registered in the United Arab Emirates. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, contact us or otherwise interact with our brand.
Where we offer goods or services to customers in other countries, including the United Kingdom, we also comply with applicable data protection requirements in those jurisdictions.
Information We Collect
Depending on how you interact with Suits You The Label, we may collect:
- your name
- email address
- telephone number
- billing and delivery addresses
- order and purchase history
- payment and transaction information
- customer service communications
- marketing preferences
- account information, where applicable
- IP address, device and browser information
- website activity and browsing behaviour
- information collected through cookies and similar technologies
Payment details are processed securely through our payment providers. Suits You The Label does not store your full payment card details.
How We Use Your Information
We may use your personal information to:
- process and fulfil your orders
- take payment and process refunds
- arrange shipping and delivery
- send order confirmations and delivery updates
- provide customer service
- manage returns and exchanges
- operate and secure our website
- prevent fraud and misuse
- maintain business, tax and accounting records
- improve our website, products and customer experience
- understand how customers use our website
- send marketing communications where you have agreed to receive them or where otherwise permitted by law
- comply with our legal and regulatory obligations
Legal Basis for Processing
Where applicable law requires us to identify a lawful basis for processing personal information, we may rely on:
Contract
Where processing is necessary to fulfil an order, take payment, arrange delivery, process a return or otherwise provide a service you have requested.
Legal obligation
Where we are required to process or retain information to comply with tax, accounting, regulatory or other legal requirements.
Consent
Where you have actively agreed to a specific use of your information, including certain marketing and cookie activities.
Legitimate interests
Where processing is reasonably necessary to operate and improve our business, protect our website, prevent fraud, understand customer behaviour or provide an effective service, provided those interests do not unfairly override your rights.
Marketing
Where you choose to receive marketing from Suits You The Label, we may contact you about:
- new collections
- product launches
- offers and promotions
- restocks
- brand news
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
Unsubscribing from marketing will not affect transactional messages relating to orders you have placed.
How We Share Your Information
We do not sell your personal information.
We may share your personal information with trusted third parties where necessary to operate our business, including:
- Shopify and ecommerce service providers
- payment processors
- fulfilment and warehousing partners
- delivery and courier providers
- marketing and email platforms
- website hosting and technology providers
- analytics providers
- fraud prevention and security providers
- accountants, legal advisers and other professional advisers
- government, regulatory or law-enforcement authorities where required by law
We only share information that is reasonably necessary for the relevant service or legal purpose.
International Data Transfers
As Suits You The Label is based in the United Arab Emirates and operates internationally, personal information may be transferred to or processed in countries outside the country in which you live.
This may include the UAE, United Kingdom and other countries in which Shopify, payment providers, fulfilment partners, couriers or technology providers operate.
Where applicable data protection law requires additional safeguards for an international transfer, we will take appropriate steps to ensure that the information remains protected.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information to:
- complete and manage your orders
- provide customer support
- process returns or refunds
- maintain tax and accounting records
- comply with legal obligations
- resolve disputes
- protect our legal rights
Different categories of information may be kept for different periods.
When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.
Cookies and Similar Technologies
We use cookies and similar technologies to:
- operate our website
- remember your preferences
- understand how customers use the website
- analyse website performance
- personalise content and marketing where applicable
Some cookies are essential to the operation of the website.
Other cookies may only be used where you have provided any consent required by applicable law.
You can manage cookie preferences through the controls available on our website or through your browser settings.
Disabling some cookies may affect how certain parts of the website function.
How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration, destruction or disclosure.
Our ecommerce website is hosted through Shopify and payments are processed through secure payment providers.
However, no method of transmitting or storing information online can guarantee absolute security.
Your Privacy Rights
Depending on where you live and the law that applies to you, you may have rights in relation to your personal information.
These may include the right to:
- request access to the information we hold about you
- request correction of inaccurate or incomplete information
- request deletion of your information in certain circumstances
- request restriction of certain processing
- object to certain uses of your information
- request transfer of certain information
- withdraw consent where processing is based on consent
- object to direct marketing
These rights may be subject to legal exceptions.
UK Customers
Where UK data protection law applies, customers in the United Kingdom may have rights under the UK GDPR and Data Protection Act 2018.
You may also have the right to raise a complaint with the UK Information Commissioner’s Office if you believe your personal information has been handled unlawfully.
UAE Customers
Suits You The Label is established in the United Arab Emirates and processes personal information in accordance with applicable UAE data protection and consumer laws.
Customers in the UAE may exercise any privacy rights available to them under applicable UAE law by contacting us using the details below.
Children
Our website is not intended for children, and we do not knowingly collect personal information from children where doing so would be prohibited by applicable law.
If you believe that a child has provided us with personal information improperly, please contact us.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Suits You The Label is not responsible for the privacy practices, security or content of websites that we do not operate.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, our website, the services we use, or applicable laws and regulations.
The latest version will always be published on our website.
Contact Us
If you have any questions about this Privacy Policy, would like to exercise your privacy rights or have concerns about how your information is handled, please contact:
